Refund Policy

1. Cancellation by You

You may cancel your booking before the sample collection appointment. The refund amount depends on how far in advance you cancel:

To cancel a booking, log in to your account and visit My Bookings, or contact our support team at +91 9211255280 or support@relive247.in.

2. Rescheduling

• You may reschedule your appointment once for free if done more than 4 hours before the original slot.
• Rescheduling within 4 hours of the slot is subject to availability and a ₹50 convenience fee.
• Rescheduling is allowed up to a maximum of 2 times per booking. If rescheduled a third time, the booking may be cancelled with a 50% refund.
• To reschedule, use the My Bookings section in your account or call our support team.

3. Cancellation by RELiVE 24|7

In rare circumstances, we may need to cancel your booking. This may happen due to:

• Non-availability of a certified phlebotomist in your area.
• The required test or reagent becoming temporarily unavailable at the partner lab.
• Force majeure events (floods, strikes, government orders, etc.).
• Detection of fraudulent activity in the booking.

In all cases where we cancel, you will receive a 100% refund within 3–5 business days and an opportunity to reschedule at no additional cost.

4. Missed Appointments

• If our phlebotomist arrives at the given address and is unable to collect the sample due to your non-availability or failure to follow pre-test instructions, the visit will be marked as a missed appointment.
• One free reschedule is offered for a missed appointment, within 48 hours of the original slot.
• If you miss the rescheduled appointment as well, no refund will be issued.
• If you require fasting for a test and failed to fast, a new appointment must be booked. The original booking amount will not be refunded.

5. Refund Eligibility Summary

6. Refund Process & Timeline

• Approved refunds are credited to your original payment source (UPI, card, net banking, or wallet).
• UPI / Wallets: 1–3 business days.
• Debit / Credit cards: 5–7 business days (depending on your bank).
• Net banking: 3–5 business days.
• Cash refunds are not available.
• You will receive an email and SMS confirmation once the refund is initiated.

If you have not received your refund within the stated timeframe, please contact your bank first. If the issue persists, reach out to us at support@relive247.in.

7. Non-Refundable Items

• Convenience/platform fees (if separately charged) are non-refundable.
• Bookings for tests that have already been collected and processed.
• Discount coupons and promotional credits used in a booking are not reinstated after cancellation.
• Reports that have already been generated and delivered cannot be cancelled or refunded.

8. Report Quality Disputes

If you believe a lab report contains an error or is of unacceptable quality:

• Contact us within 48 hours of report delivery with details of the concern.
• We will coordinate with the partner laboratory for a review and, if confirmed, arrange a complimentary re-test.
• If a re-test is not feasible, a full refund will be issued.

Please note that we act as a facilitator; the laboratory bears primary responsibility for result accuracy. We will advocate on your behalf in all disputes.

9. Contact Us